cannot start vcenter

Dear Experts,

I have a vcenter (windows based)

version

*

C:\Program Files\VMware\vCenter Server\vpxd>vpxd.exe -v

VMware VirtualCenter 6.5.0 build-4944578

*

recently there is an power outage that took our vsphere and storage down.

However when trying to start the vcenter again, we found error as:

checking the service using cmd line:

3 service still unable to start..

error as :

step taken so far:

1. follow VMware Knowledge Base  (KB 50112996)

2. follow VMware Knowledge Base  (KB 50113197)

with no luck.

Please advice if you guys have experienced same issue.

Thank you.